Cancellation policy and cancellation form for consumers

"Consumer" within the meaning of this cancellation policy is any natural person who concludes a legal transaction for purposes that can be attributed primarily neither to their commercial nor their self-employed professional activity.

right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Stefanie Werner, Gneisenaustraße 18, 65195 Wiesbaden, email address: stefanie.werner@posteo.de, telephone number: 01781671706) a clear statement (e.g. a letter sent by post or a email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

On

Stefanie Werner, Gneisenaustrasse 18,

65195 Wiesbaden,

Email address: stefanie.werner@posteo.de

I/we (*) hereby revoke the contract concluded by me/us (*)

Purchase of the following goods (*)/provision of the following service (*)

______________________________________________________

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of consumer(s)

_______________________________________________________

Address of consumer(s)

_______________________________________________________

Signature of consumer(s) (only if notification is on paper)

__________________________

date

(*) Delete where not applicable

Instructions for returning goods

  • The following modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.
  • Please do not send the goods to us freight collect.
  • Please send the goods back to the specified return address as a prepaid package and keep the proof of posting.
  • Please avoid damaging or contaminating the goods.
  • If possible, please send the goods back to us in the original packaging and outer packaging with all accessories and all packaging components. If the original packaging or the outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.

Created with the data protection generator.de by Dr. Thomas Schwenke